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Feature #34

Setup incoming email to allow for Forum replies, etc.

Added by Nitesh Mor about 3 years ago. Updated over 2 years ago.

Status:
Feedback
Priority:
Low
Assignee:
Start date:
08/04/2016
Due date:
% Done:

0%


Description

It appears there is a use-case for a more functional email gateway. Here's how to do it in redmine.


Related issues

Related to GDP - Feature #33: Mailing list for GDP Users New 08/04/2016

History

#1 Updated by Nitesh Mor about 3 years ago

  • Related to Feature #33: Mailing list for GDP Users added

#2 Updated by Nitesh Mor about 3 years ago

  • Priority changed from Normal to Low

#3 Updated by Nitesh Mor over 2 years ago

This should work, at least partly for now. There is a big caveat, however: If a user replies to an email notification from a different sender address than what the original email was intended to, this doesn't work. For example, if the notification was sent to xyz@eecs.berkeley, but the user replies from abc@cs.berkeley (because they happen to have a poorly configured email), it does not work... Since redmine has no way of knowing who should be put in the user field.

Please update if this is an acceptable solution.

#4 Updated by Nitesh Mor over 2 years ago

  • Status changed from New to Feedback

#5 Updated by Eric Allman over 2 years ago

I haven't tried this yet, but this will be a test.

On 2017-06-23 15:38 , gdp@berkeley.edu wrote:

#6 Updated by Eric Allman over 2 years ago

Seems to work — definitely better than ignoring incoming mail.

If you do get a reply from an unknown user, what does it do? Does the sender at least get a notification, or does the mail just fall down a rabbit hole?

#7 Updated by Nitesh Mor over 2 years ago

The latter.

There are three options for email from unknown users: ignore the email
altogether (moved to a separate 'failed' folder in the mailbox), post
it as an anonymous user (doesn't work in our case, because we don't
allow anonymous posting), or create a new user (not really the best
option IMO for open systems like ours).

On Sat, Jun 24, 2017 at 12:57 PM, gdp@berkeley.edu wrote:

#8 Updated by Eric Allman over 2 years ago

I agree that it is the least bad of those three choices. I wish it had
the option to also send a message back to the sender though.

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