Setup incoming email to allow for Forum replies, etc.
It appears there is a use-case for a more functional email gateway. Here's how to do it in redmine.
#1 Updated by Nitesh Mor almost 7 years ago
- Related to Feature #33: Mailing list for GDP Users added
#2 Updated by Nitesh Mor almost 7 years ago
- Priority changed from Normal to Low
#3 Updated by Nitesh Mor almost 6 years ago
This should work, at least partly for now. There is a big caveat, however: If a user replies to an email notification from a different sender address than what the original email was intended to, this doesn't work. For example, if the notification was sent to firstname.lastname@example.org, but the user replies from email@example.com (because they happen to have a poorly configured email), it does not work... Since redmine has no way of knowing who should be put in the user field.
Please update if this is an acceptable solution.
#4 Updated by Nitesh Mor almost 6 years ago
- Status changed from New to Feedback
#5 Updated by Eric Allman almost 6 years ago
I haven't tried this yet, but this will be a test.
On 2017-06-23 15:38 , firstname.lastname@example.org wrote:
#6 Updated by Eric Allman almost 6 years ago
Seems to work — definitely better than ignoring incoming mail.
If you do get a reply from an unknown user, what does it do? Does the sender at least get a notification, or does the mail just fall down a rabbit hole?
#7 Updated by Nitesh Mor almost 6 years ago
There are three options for email from unknown users: ignore the email
altogether (moved to a separate 'failed' folder in the mailbox), post
it as an anonymous user (doesn't work in our case, because we don't
allow anonymous posting), or create a new user (not really the best
option IMO for open systems like ours).
On Sat, Jun 24, 2017 at 12:57 PM, email@example.com wrote:
#8 Updated by Eric Allman almost 6 years ago
I agree that it is the least bad of those three choices. I wish it had
the option to also send a message back to the sender though.